| The following policies are under Public Review and Comment: |
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| Description |
Policy |
| Determining Minimum Self-Sufficiency Levels: Adjusted 2008 100% Lower Living Standard Income Level |
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| Implementation of the New Integrated Complaints, Hearings, and Appeals Rules |
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| Attachment 1: Chapter 823: Integrated Complaints, Hearings, and Appeals Matrix |
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| Attachment 2: Sample Written Determination (English and Spanish versions) |
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| Attachment 3: Sample Customer Rights and Complaint Resolution Procedures and Customer Complaint Form (English and Spanish versions) |
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| Attachment 4: Sample Complaint Log |
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| Attachment 5: Sample Notice of Board Hearing and Hearing Guidelines (English and Spanish versions) |
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| Send comments to info@setworks.org |
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